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Privacy Policy

Protecting your privacy and security is important to us.

 

When using and processing personal data, Lumeg-in d.o.o. strictly adheres to the EU General Data Protection Regulation 2016/679, which has been in force since May 25, 2018, and the applicable national law on the implementation of the general data protection regulation.

In the following, we inform you in detail about our rules for which purposes we collect and use your personal data, how we process them, and the procedures by which you can monitor and exercise your rights.

Lumeg-in d.o.o. has the right to use personal and anonymous data to the extent permitted by law, with restrictions based on the below-mentioned rights of respondents.

This Privacy Policy also applies only to our website www.lumeg-in.hr, which we manage. Please check the privacy policies (on the protection of personal data) found on websites managed and controlled by third parties, as these websites are beyond our control and Lumeg-in d.o.o. is not responsible for their content and personal data protection measures.

Please check the Privacy Policy periodically, changes are possible and will be published on our website: www.lumeg-in.hr.

Changes to this Privacy Policy are effective from the date of publication on our site, under “effective date” and under “version” at the bottom of this document.

 

Legal basis for processing personal data

 

We collect, process, and use personal data only for the purposes for which they were collected, and includes the following:

  • Processing to comply with the company’s legal obligations
  • Processing for the execution of the Agreement in which the user is the Client
  • Based on the express consent of the Client

 

Collection of personal data

 

We collect personal data exclusively in accordance with current regulations on the protection of personal data. Personal data is information that can identify you, and it may include, but is not limited to: name and surname, address/headquarters address, e-mail address, company OIB, company registration number, company MBS number, VAT identification number, authorized person for representative office, phone number, fax number, business account, name of the business bank and other information that you exchange with us and wish to remain confidential.

Lumeg-in d.o.o. processes your personal data, among other things, in the following cases:

  • if you contact us directly via e-mail, phone or personal messages via social networks to request information about our services or order services and products – in this case, personal data is collected directly from you for the purposes of concluding or executing an offer, contract, or invoice
  • if you complete a general contact form on our website to obtain additional information about our services
  • we may indirectly collect personal data that is publicly available on websites that do not belong to Lumeg j.d.o.o. (e.g., posts on social networks), data obtained through the use of cookies or links.

If you are under the age of 18, please do not provide us with any information without the consent of your parent or guardian. If you provide us with information on behalf of another person, you must ensure that that person is aware of this privacy policy before doing so.

 

Use of personal data

 

We collect your personal data exclusively for the purposes for which you have expressly submitted them to be able to fulfil your requests, namely:

  • responding to your inquiries and issuing offers
  • conclusion and execution of contracts
  • order processing
  • delivery of services and products
  • considering your job application in case you contact us through our website, or by other means, and leave your CV
  • application for employment tenders
  • by accepting the receipt of our newsletters
  • through business contact and cooperation, we can find out some personal data about business partners or their employees for the purpose of performing professional activities, but also for the purpose of establishing close business contacts
  • when you use our social media profiles or click “like”, we may receive content that you voluntarily choose to upload such as your profile information, photos, comments, opinions depending on the privacy settings of your social media account
  • when you use our website we may collect information about your visit, such as the pages you view, the time and location of your activity, application settings, and errors and hardware activity

We use (use) data only for established, clear, legitimate, and expected purposes and do not pass it on to third parties and do not use it for unforeseen or unexpected purposes, and we do not collect data to a greater extent than is necessary to achieve the stated purposes, so we use the data collected in this way primarily for:

  • ensuring the sale of our services and products
  • by providing services in accordance with contractual obligations
  • the most effective answer to your inquiry
  • maintaining and providing our website(s) and social networking sites – we may combine information we collect from various sources to provide better customer support and to provide you with better, tailored service, content, advertising content and advertisements
  • the possibility of sending catalogues, brochures, and other related promotional materials
  • establishing an employment relationship in accordance with applicable regulations
  • correspondence related to the execution of all items of a particular project

The data is used exclusively for the purpose of carrying out the basic activity of Lumeg-in d.o.o. and is not collected for marketing or other purposes.

 

Communication with customers/suppliers and others:

 

  • e-mail (directly or through the website)
  • phone
  • SMS
  • Post

 

When you send us an electronic mail (e-mail) such as an inquiry, a request for an offer, a comment with personal data by which you can be identified, we use that data for the purpose of fulfilling your requests. At the moment of submitting your personal data, you agree to contact us and thereby give us the right to put you on our mailing list – the moment of permission is your explicit consent to contact. Privacy protection of your personal data is permanent, and at any time you can ask to be excluded from our mailing list via the links found within each communication or by sending a direct request.

Documentation that is sent by e-mail with consent is in pdf or image format. In the system of Lumeg-in d.o.o. business documentation is protected by the Lumeg-in d.o.o. system, antivirus protection and the Lumeg-in d.o.o. information system. (Password required when accessing the program).

 

Data processing

 

Data processing is carried out in accordance with the EU General Data Protection Regulation 2016/679 and current Croatian laws and regulations on data protection.

Data processing manager: Lumeg-in d.o.o., Rudeški odvojak 7, 10145 Zagreb

e-mail: info@lumeg-in.hr, mobile: 099/331-2746

As a client (business partner) or user of our website, you have the right to receive information about the handling of your personal data and to make requests to exercise your rights. For requests to exercise your rights regarding your personal data, please contact our data protection officer at ivan.niksic@lumeg-in.hr

 

Employment at Lumeg-in d.o.o.

 

When Lumeg-in d.o.o. is in the need of new employees, the following procedure is followed:

 

  • in the published advertisement, it is mandatory to state that according to the EU General Data Protection Regulation 2016/679 and the applicable Croatian laws and regulations on data protection, the candidate’s consent is required for the processing of personal data for the purpose of selection and employment
  • the consent form is available on the official website: www.lumeg-in.hr
  • after the candidate submits the consent and all the necessary documents specified in the competition for the selection of candidates for employment at Lumeg-in d.o.o. the process of selecting candidates and recruiting for the advertised position is started

 

Data processing that is not subject to the obligation to give consent

 

Detailed information on data processing that is not subject to the obligation to give consent is:

 

General contact form

  • Contact form (inquiry/commendation/criticism): when sending the contact form, your personal data from the contact data field (name and surname, company name, email, telephone/mobile phone) are processed.
  • Purpose: answer to your inquiry
  • Legal basis: legitimate interest
  • Storage period: 12 months

 

Legal basis for processing personal data

 

If you are from the territory of the European Union, the legal basis of the company Lumeg-in d.o.o. for the collection, processing and use of personal data described in this Privacy Policy is the EU General Data Protection Regulation 2016/679 which has been in force since May 25, 2018, and the applicable national Law on the Implementation of the General Data Protection Regulation.

Lumeg-in d.o.o. can process your personal data because:

 

  • we have to conclude a contract with you
  • you gave us permission for that
  • data processing is in our legitimate interest and is not overridden by your rights
  • we must comply with legal obligations

 

Retention of personal data

 

We store and process personal data (of customers, suppliers, persons who applied for the tender, etc.) only for as long as is necessary for the execution of a specific legitimate purpose, unless the applicable regulations provide for a longer storage period for a specific purpose or in order to comply with legal requirements obligations (e.g. if we had to keep your data in order to comply with legal obligations). In case of giving consent for marketing, we keep the data for as long as the consent is withdrawn.

All personal data of customers/suppliers that are collected and processed can be deleted from processing at your request, unless there is a legal obligation or legitimate interest (e.g., court case) for longer storage. Personal data that is no longer needed is securely destroyed.

Also, data and accompanying documentation when hiring a candidate for a new position is kept for the prescribed legal period, after which the documentation is destroyed or returned to the candidate (according to previously signed consent by the candidate for the advertised position).

 

Data transfer

 

Your data, including personal data, may be transferred to, and maintained on computers outside your country or outside the European Union or other jurisdiction where data protection laws may differ from those of the European Union. If you are located outside the Republic of Croatia and decide to provide us with information, please note that we transfer the data, including personal data, to Croatia and process it. Your consent to this Privacy Policy and the provision of your personal data constitutes your consent to this transfer.

The company Lumeg-in d.o.o. will take all necessary steps to ensure that your personal data is secure and is handled in accordance with this Privacy Policy and that your personal data is not transferred to a company or country that does not have adequate mechanisms to protect your personal data.

 

Publishing of data

 

Under certain circumstances, Lumeg-in d.o.o. may be obliged and obliged to publish (disclose) your personal data if it is required by law or if it receives valid requests from government bodies (e.g., a court or government agency or ministry, etc.).

Lumeg-in d.o.o. may publish (disclose) your personal data in good faith, believing that such action is necessary:

  • to comply with a legal obligation
  • to protect and defend the rights or property of Lumeg-in d.o.o.
  • to prevent or investigate possible harmful actions regarding the website Lumeg-in d.o.o. (websites)
  • to protect the safety of users of the Lumeg-in.j.d.o.o. website. (Internet location) or the public.

 

Security of personal data

 

In order to protect your data, Lumeg-in d.o.o.  takes appropriate technical, organizational, and administrative measures that, among other things, protect your data from loss, manipulation, or unauthorized access. The measures taken are regularly checked and continuously adjusted to the current state of the art. If there is a breach of your personal data that may pose a great risk to your rights and freedoms, we will inform you about it in accordance with applicable regulations. 

Please keep in mind that for the adequate protection of your personal data, in addition to the aforementioned protection and security measures taken on our part, it is necessary that you yourself take care of the safe storage of user data provided to you or communicated and their confidentiality.

Lumeg-in d.o.o. does not sell, rent, or lend user personal data to third parties and protects your personal data from unauthorized access. Data on computer servers is stored in a controlled, secure environment. Recipients of your personal data are limited exclusively to authorized persons who may, due to their functions, know your personal data. Lumeg-in d.o.o. will share your personal data with reliable business partners that Lumeg-in d.o.o. addresses in order to process your request. They have a contractual obligation to respect the confidentiality and security of the data they receive and may only use it for the purposes of the entrusted task.

Lumeg-in d.o.o. will not send you unsolicited e-mail nor is it responsible for an accidental error or an error due to force majeure or other objective circumstances that cause an accidental violation of the guaranteed protection of your personal data, but guarantees that the error will be corrected, if possible, as soon as possible.

We collect only those personal data that are necessary to comply with legal obligations or that have been provided to us voluntarily. We do not require you to send data in order to enable you to access our website (website) and we do not ask you to disclose more data than is really necessary.

Unauthorized attempts to send or modify data on our website (website) are strictly prohibited.

 

The rights that belong to you

 

Regarding the processing of personal data, you have the right to exercise the following rights:

 

The right to access personal data – you have the right to ask us to confirm whether your personal data is being processed and, if such personal data are being processed, access to personal data and the following information: purpose of processing, categories of personal data in question, recipients or categories of recipients of personal data, processors, the period in which personal data will be stored, information about your rights and sources of data if they were not collected from you. If your personal data is transferred and processed outside the EU, you have the right to get the information about appropriate protective measures.

 

Right to rectification – at any time you have the right to obtain from us the correction of incorrect or incomplete personal data relating to you, which we are obliged to implement without delay. Considering the purposes of the processing, you have the right to supplement or request the correction of incomplete personal data, among others, and by providing an additional statement.

 

Right to erasure (“right to be forgotten”) – you have the right to obtain from us the erasure of your personal data if there is no legitimate reason for further processing of that data by us (e.g., if the data is no longer necessary in relation to the purposes for which it was processed). If such a legal reason does exist, we will inform you in detail about it as part of the response to your deletion request.

 

The right to restriction of processing – you have the right to ask us to restrict the processing of your personal data in the following situations:

  • if you dispute the accuracy of your personal data, during the period that allows us to check the accuracy of the data
  • if the processing of your personal data is illegal, and you object to the deletion and instead request the restriction of the use of the data
  • if you ask for them in order to establish, exercise or defend legal claims and we do not need them for processing
  • if you have filed a complaint regarding the processing of your personal data and are awaiting confirmation.

 

The right to data portability – you have the right to receive the personal data that you have given us in a structured, commonly used and machine-readable format and to transfer them to another service provider, i.e., data processor, if the following conditions are met: the processing is based on your consent or on the contract and in addition it is carried out through automated means. If it is technically feasible, you have the right to direct data transfer from us to another controller.

 

The right to object – if the processing of your personal data is based on the achievement of our legitimate interests, you have the right to object at any time to such processing of personal data to the extent that the processing relates to your data. If you file a complaint:

  • related to direct marketing, then we will no longer process your personal data for the purpose of direct marketing
  • related to other cases of legitimate interest, then we will not further process your personal data for the purpose to which the complaint relates, except if we prove that there are compelling legitimate reasons for the processing that go beyond your interests, rights, or freedoms or if it is necessary to set up, exercise or defend our legal claims.

 

The right to appeal – if you believe that when processing your personal data, we have violated the regulations on the protection of personal data and thus led to a violation of your interests, rights, or freedoms, please contact us so that we can clarify all possible issues.

 

The right to withdraw your consent – you have the right to withdraw your consent that you have given to Lumeg-in d.o.o. at any time to process your personal data.

 

How you can reach your rights with the protection of personal data

 

You can reach all the above-mentioned rights as well as your questions regarding your personal data by directly contacting our personal data protection officer by sending a written email to the address: ivan.niksic@lumeg-in.hr

We will process requests and inquiries without undue delay and in accordance with legal obligations, and we will inform you in writing about the measures we have taken.

If you think that Lumeg-in d.o.o. acts in an illegal manner and you cannot solve the same in cooperation with us, you have the right to file a complaint with the supervisory authority for the protection of personal data in the Republic of Croatia – the Agency for the Protection of Personal Data (AZOP).

 

Website and use of cookies

 

Lumeg-in d.o.o. particularly respects the private life of visitors and users of its website (www.lumeg-in.hr). This Privacy Policy also determines the collection and use of personal data of visitors to our website

Lumeg-in d.o.o. and its website uses cookies and automatically collects data using cookies.

Lumeg-in d.o.o. undertakes not to use your personal data for commercial purposes without first obtaining your consent. Lumeg-in d.o.o. uses Google Analytics, a service provided by Google to monitor and report traffic on websites.

We do everything in our power to ensure that all redirects from our website point to websites that do not contain illegal and/or harmful content. However, websites and addresses on the Internet change rapidly and we cannot always guarantee the content of each website that we direct you to. We recommend that you review the Privacy Policy for each website you visit. Lumeg-in d.o.o. does not control and assumes no responsibility for the content, privacy policies or practices of third-party websites or services.

Lumeg-in d.o.o. reserves the right to change or terminate all or any part of its website (www.lumeg-in.hr) and terms of use at any time. Changes take effect upon publication on our website. The terms of use apply until terminated by you or us. Your termination is possible at any time and means cessation of use of our website (site) and cancellation of all materials and content downloaded and used from our website (site).

All information sent by the visitor or automatically recorded on our website is used exclusively in accordance with this Privacy Policy, the General Data Protection Regulation EU 2016/679 which applies from May 25, 2018, and the provisions of the current Act on the Implementation of the General Regulation on data protection.

 

Use of the website (website location) by minors

 

We warn that all processing of personal data may only be used by persons who have reached the age of 18. The use of systems and tools and the resulting processing of user data below that age limit without the appropriate consent of parents/guardians is prohibited. If you are a parent or guardian and you know that your child has provided us with personal information, please contact us. If, despite this, or if we ourselves notice that such data processing has taken place, we will suspend the same processing as soon as we become aware of it and delete the data of such persons from our servers.

 

Social networks

 

Social networks can also place cookies on your computer. This happens on websites that allow you to log in and register via social network accounts and if you share the content of the website on social networks (e.g., via the “Like” button). When you use these features, you should be aware that any information you submit, including your name, location, and email address, may be publicly available to others. We are not responsible for any information you submit through such interactive content and advise you not to disclose sensitive personal information (such as your health or credit card information) through such content. If you use such content, your personal information may remain on the site even after you stop using it.

The specific impact on your privacy will vary from social network to social network and depends on the privacy settings you have chosen on those networks. You can find out how to manage the cookies of such social networks on their websites.

This Privacy Policy enters into force on 04/07/2022. Years, Version 01

We regularly review the data processing information and check whether it reflects the way we process personal data. The current version is always available on our website, and if there are important changes that affect your rights and freedoms, we will notify you directly.